Trafalga Family Fun Ctr

08/19/08

NEW MANAGEMENT and UPGRADED ATTRACTIONS!

by Trafalga8 at Citysearch

I would like to state that the new management is revolutionizing the quality of all around excellence. Eric Farmer, the general manager has been involved with improving fun centers around the valley. Having been hired only a month ago, his improvement to the place is phenomenal. Customer service has improved drastically, partially related to new staff and upgrading attractions. I had a great time, and have seen the vast improvement that has already occurred, and can't wait to see it in another two or three months!

• Pros: Improving by the second. New, friendly, upbeat staff.
• Cons: Early in remodeling process

04/05/08

POOR CUSTOMER SERVICE

by Mitchenkoff at Citysearch

Checked the web site for opening time - 11:00am. Showed up at 11 after driving 30 minutes to get there. Asked to use the batting catches for my 11 year old son as baseball season is just starting up. Was told no come back at noon. I indicated that we had ball practice as 12:15pm and that wouldn't work. A smart worker suggested to the manager that another employee could go help us. Again no. I asked to talk to the manger and was informed that the one how only can say NO was the manager. Great I thought, a 16 year old with authority. I was surprised that he could pull himself away from the computer to say - "NO", or even look up. I asked to talk to the boss. Again no. I asked again if there was any chance to use the batting cages, because of our schedule. Again no.

Perhaps this is one of the reasons Trafalga is struggling. Based on the empty parking lot, our measly $20 would have at least covered wages of the three employees I saw, because there were no other customers there.

We might be back, but only as a last resort. I don't believe in rewarding bad behavior.

• Cons: Managers lack of customer care

04/04/08

Fun, but old....

by coleneee at Citysearch

We actually go here every year. It is alot of fun and good priced but in some serious need of TLC its not a site to see at all! If we were to find something similar and in better shape we would stop going here.

• Pros: Activities are fun, good priced
• Cons: Old, run down, needs a clean up

08/11/06

Great Fun, lots of people, good atmoshere, good pricing

by coletrickle at Citysearch

I had a great time at Trafalga. Aside from the great customer service, we had a ton of fun driving the brand new go-karts. We got an awesome deal on all the activities

• Pros: New Go-karts, new turf, new arcade games
• Cons: the girl at the counter wouldn't give me her number

06/01/06

sucks

by ethteh at Citysearch

trafalga sucks and it seems like no one working there cares about it and when i went there were two working go-karts

• Pros: none
• Cons: old crappy courses