Horrible Customer Service.
The doctor here is great! He was very nice and took a lot of time to answer my questions. However, their customer service is horrible. I had a contact eye exam which includes a free trial pair of contacts (which they were out of). I has been over a month and I still don't have my trial pair of contacts. I have called every week to see if they are in yet. I get the same story, "Oh not yet try again next week." Today I called their corporate office to file a complaint. Hopefully now I will get some results.
So even though their doctor was wonderful I will never go back there and I would never recommend them.
650.00 glasses broke 5 months later no warranty.
Going to lenscrafters has been one of the worst experiences of my life. I pride myself on my consumer choices and i truly believed you get what you pay for, until now. I spent 650.00 on a pair of glasses and the frames broke in 6 months. They were not stepped on or traumatized in anyway, they just fell apart one day. The store manager said the best he could do was sell me another pair of frames for half price. This is not acceptable, I know they are charging huge premiums and make a killing off of every pair of glasses they sell. A premium product should be covered by at least a 1 year warranty regardless yet when their product failed to perform they just said oh well we can sell you new frames and make a little less money than we did last time. If you want a company that stands by their product then don't go to lenscrafters. Wal-mart has a better warranty on their piece of crap glasses.