Provo >Car Doctors
Can probably be trusted for minor service, but don't bet on it.
I would like to give this place an okay review, but I don't think it merits it. The main reason I gave this shop a below average review is due to the other review listed on this website. You might notice that the person leaving the review has a username of "n8moore." Coincidentally, one of the main mechanics (and I think the owner of the shop) is also named Nate Moore. Not surprisingly, he gave himself an excellent review. That alone really made me angry and this is the main reason why I am not giving this place a good review. Although his review says "honest," I don't think it's very honest to pretend like you're a customer and give yourself an incredible review.
A few months ago, I took my car to this shop. The first annoyance is that they don't take appointments, they just service whomever comes in first. If you're the type of person who needs your car back soon after dropping it off, don't count on that here.
Secondly, the price quotes they give you do not always include labor. Don't be surprised if the cost is more that they had originally stated. However, the amount of labor they charge is not much compared to some other shops.
I can't say whether or not they are entirely honest. They did what I asked them to do, but Nate seemingly found another minor problem that cost me a little bit extra. That minor problem may or may not have already been existing, but I don't know for sure.
However, the people were friendly and things seemed to go okay. Although my experience at the shop was not at all a negative one, the fact that the owner reviewed his own shop left me with a very sour feeling and caused me to not trust them as fully as I would have otherwise.
If you want to find a good shop, try to find one that is both AAA certified and a member of the business bureau. These types of shops tend to be extremely reliable and centered on the customer.
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