The service is sooooo bad..
I had eaten at a Pizza Factory in St. George and really liked the food, so I found the restaurant closest to home and tried it. Unfortunately, I can't rate the food because the service was soooooo bad that I just didn't get there. They seated me in an isolated area by myself, I suppose because it was the only area that had a table for two. And I thought, "I'll bet they're going to forget I'm there." Sure enough, 20 minutes later, I didn't have a drink, my order hadn't been taken. Others who came in after me were being served. The servers kept walking by but never acknowledged that I was there and never asked if they could help. I was further irritated by the fact that the wait staff and kitchen help were in the hall messing around during this whole time. I brought this to the front counter's attention as I was leaving and went somewhere else. I figured that if they aren't aware of their customers, the rest of the service wouldn't be any better. It seemed that it was being run by a bunch of high school kids. Where was the manager? I won't be going back. As a paying customer do you have to beg someone to get service?
Customer Service Lacking.
We called ahead because we had a large group, but even with the reservation we had to wait to be seated because our table was not ready. The food was fine, I would just be wary of the beverages because several of us found gnats in our drinks. Our server took her time, even though we had asked for our checks several times. Not a great lunch experience due to poor service.
Pizza Factory has it's good dishes and it's not so good (as most places do). My favorite part is building my own pasta dish. You have numerous choices of pastas, sauces, and toppings. Plus no one can beat their breadsticks!