Dishonest, condescending and incompetent. We (my fiance and I) had taken both of our vehicle to Tunex over the past year for oil changes and minor repairs. I thought we had a good relationship with them and considered them our family mechanic. My vehicle began running rough and I took it to them for repairs/service. They said I needed over $500.00 in repairs. I questioned the tech that called me about the necessity of some of the suggested repairs (namely replacing all of my spark plugs which only had about 25,000 miles on them). They stated that indeed all of the spark plugs needed to be replaced because of a problem with coil had burned up all of the spark plugs. They had my vehicle for 1 1/2 days and when we picked it up, it was no better than it was when I brought it in. They took it back in and worked on it some more. The vehicle was still running rough. They tried to pass it off as the transmission or the suspension. We made one of the owners drive with us and asked how it could be the transmission or the suspension when the engine studdered when at a stop light . . . . ummmm no good explanation to that. Then I was told to drive it for a couple of days because the "computer may need to reset itself" and if it was still not to my satisfaction, I should bring it in and they would make it right. Driving it for a few days didn't help anything, but it did give my check a chance to clear my account. When I took the vehicle back, they had it for another day and then said it needed another $500.00 in repairs. I guess that's how they make things right. We took the vehicle to Ken Garff Ford and they had it fixed and running properly in about three hours, at a total cost of $170.00. The repair guy at Ken Garff told me that Tunex had oversold me on the repairs that were necessary and in addition to that Ken Garff had to damage that Tunex had done in their "service". Do not do business with Tunex in AF.
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