Orem >Remedez Hair Spa
I used to go here to get acrylic fingernails and toes and they used to have an awesome nail tech. However, their newest nail tech is absolutely AWFUL. She's really sweet, but she has no clue what she's doing. I've gone to her twice (I had forgotten her name so couldn't request someone else the second time) and been disappointed both times. I am pretty sure she is currently their ONLY nail tech, which for a place that claims to be an upscale salon, is just ridiculous. I have gotten acrylic toenails many times, gone to many different places, and they have always done them the same way - glued on white tips and used pink acrylic. This girl, however didn't use tips and just put acrylic and nothing else on my nails. They looked horrible. Plus, you can tell she just doesn't know what she's doing and is not real comfortable with it. Also, instead of putting me in a pedi chair like everywhere else I've gone, she sits you on a bench and has you stick your foot up on a rolling stool that she's sitting on. Very uncomfortable.
I've also gone to Remedez to get my hair colored and cut a couple times, and have taken my daughter there for a haircut as well. My mom also went here for a haircut and color. Every time I was hoping for a better experience and decided to give them another chance. Every time I have been disappointed. Their stylists and techs are simply not experienced. Don't waste your time or money here. If you're not looking for quality, go somewhere cheap and they'll do just as good a job as Remedez.
Horrible Manicure. I went in the get a back fill and it took the girl 2 1/2 hours to give me the worst manicure ever. The colors didn't match. Every nails was uneven, lumpy, and had bubbles in it and she cut or file burned almost every finger. The white of the nail was too far up and made my fingers look stubby. My nails looked like dog toe nails. I could have given myself a better manicure. The next day when I called back to get a refund and have the nails removed, they refused to give me a refund because the manager doesn't have the 'authority' and the supervisor who does have the authority was out of town for the next week. I told her I didn't want the same girl to remove them because that would be really awkward and she insisted I go to the same girl. Overall, the service was completely sub-standard. Press on nails look more natural then this. Now, my fingers are going to hurt because the only way to fix it is to just remove them.
Great Service!. I've used this salon several times for hair styling, pedicures and massages and I have to say that I have always been pleased with their sevices. They always know how to add the extra touch to their treatments that makes you feel spoiled. I have not gone often enough to be considered a regular, so I don't expect anyone to recognize me and can't say I would be offended even if I were.
Horrible Management at Remedez. I used to be a frequent client of Remedez but have recently switched salons because of the horrible customer service--specifically with the management. The manager there (female with short hair) knew that I was a regular client but would never say "hello" or even give me a smile. These days there are Aveda salons everywhere and I'll take my business somewhere else where they appreciate me as a client. Don't waste your money there.
I will never go anywhere else!. After having a bad experience at another salon last November, I was so pleased to find someone that actually knew what they were doing. Kelly Hoover was amazing and did exactly what I asked for. I brought in pictures of the cut and color I wanted and she did it flawlessly. The color was awesome and the cut was incredible. I will definitely go back in the future to get my hair done. It is also an Aveda salon so all the products they use are natural and not hard on your hair. They provide a hand massage while your color is processing and touch up your makeup before you leave. I appreciated the professional service and the time that was taken on my hair to make it perfect. I will recommend Remedez to anyone looking for stylists who know what they are doing. Simply the BEST!!!
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