Young Family Dental

Go somewhere else!. I am basing this review off of many, many visits to this dental group. The only reason I kept going back is because my procedure was never complete. First of all, I had problems with the billing. I probably know more than the average person about insurance, but I also seemed to know more about the fee schedules and payment amounts than most of the billing staff there. I was overcharged for services and then not notified that I had a refund waiting for me at the office. It wasn't until my next visit, three months later, that I found out that I had about $100 waiting to be returned to me. I wish that was all...

My husband went for a regular checkup and they told him he had SIX cavities. In his life he had only ever had one, so six was a lot. We went to another dentist for a second opinion and they told him he had one small cavity. That's a BIG difference.

Once when I was getting two fillings, one on each side, I was feeling pain when the dentist was drilling into my teeth. I signaled for him to stop and he told me to just hang on since it would be over soon. I've had my fair share of root canals and have never had problems. He continued filling these two teeth with tears streaming down my face. At a later visit, I tried to signal the dental assistant to not spray cold water directly on my teeth because they were sensitive, and once again this same dentist told me to hold on, that it would be over shortly. So once again, I had to deal with discomfort.

Finally, I had a tooth that I got a root canal on but the infection wouldn't go away. I went back to the office for an entire YEAR trying to resolve the issue and they just kept trying to fix it but didn't really ever explain why it wasn't healing. Finally, I went to an endodontist who told me that my tooth had been perforated, probably by the dentist at Young Family who gave me the initial root canal, and that my tooth couldn't be saved. By this point, I had paid Young Family for a root canal and a crown. That's about $1000 down the drain. Now I am in the process of getting an implant since the tooth has been extracted. Thanks to Young Family, I have spent about $2000 on this problem, and will still have to pay for a new crown.

I have nothing good to say about Young Family Dental. I now go to Ryan Hamilton in south Provo and he and his entire staff are amazing!…