06/18/09
I've never talked to any receptionist so snotty
by GretchenM
I called, and was very friendly, as I always am with people in the service industry because I have worked in the service industry for forever, and nothing is worse than a rude customer.
I found a gift card my mother had purchased for me a year and a half ago in my moving for about $160 worth of face wash. I called them to inquire about it, and the receptionist was very rude, and more than rude, unwilling to give an inch at all. There was no expiration date on the certificate, but she said they wouldn't honor it because it had been given to me by the old owner.
I understand the shift in management conundrum, but I think it's just bad business to not offer anything in return. Just bad customer service. Really, 160 bucks in product and they won't budge an inch, or offer anything wholesale (which wouldn't cost them anything).
After reading these reviews I am happy to note that I'm not the only one who had a bad experience.
Oh, and for the person who said that everyone who is complaining must just not be happy with anything: I am not that kind of customer. I NEVER write bad reviews, I never send my food back at restaurants, and I always tip at least 20% (even if my service is terrible). It just sounds to me like this owner is shooting him/herself in the foot. I feel cheated, dismissed and really sorry for this business.
- Pros: May have great service, but I will never know
- Cons: ...how can they honestly still be in business?
12/09/08
if you're going to make a promise, keep it!
by hookmeup
honestly, after seeing the 20% discount left by the owner i thought that in case i didn't like it, oh well, it was at a discount BUT if i did like it, YAY! it was at a discount!
i just called in and asked if i could make an appt for a facial and after i told the girl of the discount, she (very snidely) told me that there was no such discount. i was a little shaken by her rudeness so i didn't continue the conversation any further but as soon as i hung up i made my way over to my laptop!
08/06/08
un-biased review
by newtoutah111
I recently decided to take the advice of the spa owner and check it out for myself. the spa owner was unfortunatley completely biased. the things that were said, whether by employees or clients, were absolutely true. the manager at the desk was very arrogant and rude to every client I saw come through the door. the services were only so-so and everything seemed to be a jumbled mess. You can still check it out for yourself but take it from me, the reviews are true.
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