Lehi >> Stonehaven Dental
181 N 1200 E, Lehi, UT | Directions 84043-222440.390231 -111.828837
Mon 8am-6pm; Tues 8am-6pm; Wed 8am-6pm; Thurs 8am-6pm; Fri 7am-3pm
BE AGGRESSIVE! Passive Aggressive!!!!!! I went in for my new patient exam and I could not believe that the first sighted that greeted me was Audrey ( Maybe Aubrey.) the office manager belittling here staff! My roommate's best friend works as a patient advocate and is the one who recommend me to come in to the office. She told me all about the office and really got me hooked. I was SHOCKED to walk in a be greeted by the sight of her being bullied by her team manager. It made me very worried about if they treat staff with passive aggressiveness how i would be treated. I could not even believe she had such loyal and glowing reports of a place ran by the biggest BULLY I ever saw. Luckily Kalani did my cleaning and was a dream boat. Dr. Jeff did my exam and did great. He seemed tired but then again the place was pretty busy. Just my luck that even though I got a tour from a different gal, Audrey/Aubrey took over my case because I had quite a bit of work to be done. All I could think is.... this is the women i just witnessed bullying a mutual friend and now she is being sickly sweet to me. It really turned me off to what she had to say to me. I do not tolerate bullies and maybe I am over reacting but I just simple turned off. I knew from the friend that they require payment on booking and like to get you scheduled ASAP. I even had cash on me because I knew going in I would need some major work. Because I was so aggravated about Audrey/Aubrey's behavioral I decided that even though the staff was AMAZING I would not let this bully win. I simple took me print out and went home. Im sorry to Dr. Jeff and Kalani who worked so hard that you suffer from this too, but I could not let a big bully be rewarded. Audrey/Aubrey I sincerely hope you met Karma.
Do not believe the fluff reviews. People are easily fooled by FAKE customer service. The place is full of "step ford" wives types. It is creepy! They lied to me and when I called them on it they turned into crazy angry people. They tried to keep my son on laughing gas for 1 and 1/2 hours so I wouldn't know they had lied to me about giving away his appointment time for his wisdom teeth removal. Who does that?
TERRIBLE TERRIBLE EXPERIENCE FOR MY FAMILY ON OUR FIRST VISIT. SKIP THE FLUFF REVIEWS, IF YOU LOOK AT GOOGLE MAPS REVIEWS, THERE ARE PLENTY OF MEATY BAD REVIEWS I WISH I READ. It is easy to get people to write three sentence fluff reviews but for this place, you'll find plenty of long "DON'T EVER GO THERE" reviews.
Key issues: 1. SHODDY WORK AND SERVICE: This place is a factory, they move fast, no time to discuss issues, services are pushed at you with no explanation. They filled a small crevice in my tooth that my old dentist has told me about for years but noted that we should just keep an eye on it, that it was 90% okay. These people dug it out, filled in it AND screwed it up. They didn't match the bite, so my molars were killing me for weeks. Pushed the tooth all out of place, food constantly stuck between the teeth because the gap was enlarged, constant pain. No way I was going back to them after reading google maps reviews (wish I did before I went, would never have gone to start with), found another dentist who confirmed they just did a bad job with the fit. I could tell when the Stonehaven dentist did it that she was messing it up. Super fast, like she was on a clock, and although I told her it didn't feel right she did nothing to fix it.
2. SIGNIFICANT ISSUE WITH OVER-TREATMENT TO MAXIMIZE BILLING: My wife's favorite quote from the dentist "baby teeth cavities become baby teeth root canals, why would you risk that" in explaining why they wanted to fill in 12+ cavities in three kids. A scare tactic that works. My kids (and we parents) brush their teeth religiously, have been seeing a fantastic dentist at our previous city every six months for 10 years, and never had more than a cavity or two. This place filled 12+ only six months after a visit to our last dentist.
3. NOT ONLY OVER-TREATMENT, BUT EXPENSIVE AND WRONG ABOUT WHAT INSURANCE WOULD COVER: All I can say here is that we ended up out of pocket multiples of what we were first told. They do everything the most expensive way possible. I have GREAT insurance and still ended up paying close to $1000 bucks!
4. TEETH CLEANING WAS A JOKE! So my last dentist had a hygenist that very six months would get in and clean EVERY tooth very carefully with a water pick, floss and a tooth buffer. Would take almost an hour and when I came out, my teeth SQUEAKED clean. This place?! I was waiting for the teeth cleaning part when I realized that the dentist must have ALREADY DONE IT. She sprayed some water on my teeth for about 8 minutes and called that a cleaning?! I thought she was just prepping me for the tooth filling, cause it was so NOT a cleaning. Could tell NO DIFFERENCE afterwards.
My wife and I were separated most of the time we were in the clinic as we accompanied different kids, when we got into the car, we both looked at each other and said "NEVER AGAIN! That place was horrible!"
Needless to say, I'm still looking for a good dentist in our new area (we just moved here). Stonehaven Dental in Lehi is NOT going to every see my family again!
I had an amazing dental experience recently at Stonehaven Dental in Orem. I had never been to the office before and was referred to this dentist by a fellow co-worker. I called to get a check-up come to find out that i need some work done. Usually dentists are booked up but i was able to get in and out and my issue taken care of easy and fast.
great task – I was very nervous to get my dental work done but the entire staff put me at ease and everything went great! I worried for nothing!
great staff – As pleasant of a dental visit as one could hope for.
good staff – Exceptional in every way. All staff creates a feeing of warmth and accommodation. Professional yet humanistic. The atmosphere is calming in decor. Thanks for your personal touch!
Considerate – Dr. Bret is great and considerately answers all of my questions and concerns. I would highly recommend Stonehaven Dental!
Great dental office. The staff is very friendly. I was impressed with Dr. Eric in how he let me know what was going one with my root canal and any questions I had.
Great job – I was a little scared to go to the dentist, but they made it fun for me. It was the best visit to the dentist I've had so far and now I'm going to be a loyal patient of theirs.
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